Telematics Guru
Digital Matter's knowledge base: Telematics Guru how-tos, device guides, troubleshooting and video tutorials.
Questions, answered.
Help centres for each platform, then install, coverage, battery life, pricing and logging in. If yours isn't here, call us.
Knowledge base
The help centre or guide for each platform we run. Stuck on something, call us and we'll walk you through it.
Wialon
The Wialon Platform help centre: units, reports, notifications and the Wialon apps.
RideView
The RideView Fleet Portal guide: safety events, trip view, on-demand and live video, coaching, reports and drivers. 35 pages.
Hardware and install
Our vehicle trackers are hard-wired to the vehicle's power and fitted out of sight. A plug-in tracker can be pulled out in seconds. A wired one is harder to find, and the Dart3 4G sends an alert if its power is cut.
No. The Remora 4G, Manta Fusion and Barra Fusion run on their own batteries, so they suit trailers, bins, containers and plant with no power of their own.
See the battery trackersIt depends on how often the tracker reports. Digital Matter rates the Remora 4G at up to 10 years at one update an hour, and up to 20 years at one update a day. We help you pick an update rate that suits the asset.
We help with installation. Tell us how many vehicles and machines you have and where they are, and we will sort out the fitting with you.
Coverage and data
Our trackers run on 4G: LTE-M, NB-IoT or Cat 1bis, depending on the model. For sites past mobile coverage, the G150 can carry an Iridium satellite module.
See the G150Yes. The MiTAC K245C runs on 4G LTE Cat 6, including Band 28, and it is Telstra and RCM certified.
Trackers report to Telematics Guru and dashcams to RideView. Ask us and we will send you the hosting and privacy details for each platform before you sign up.
Pricing and warranty
It depends on the hardware, the platform and how often each device reports. Tell us what you run and we will put a quote together.
Get a QuoteIt depends on the device. We confirm the warranty terms with your quote, and if something stops working, call us.
Logging in
Use the Log in menu at the top of every page: Telematics Guru and Wialon for trackers, RideView for dashcams. Lost your password, call us and we will get you back in.
Help centres and log in linksYes. Telematics Guru has an app for iPhone and Android.
Get the appNeed a manual or a setup guide?
Tell us the device and we'll send you the right guide, or walk you through it on the phone.